Evolved360 IT

Managed IT services in Canada typically cost $90-$300 CAD per user per month depending on the level of support and services included. At Evolved Technology Group, our managed IT packages start at $90/user/month and include 24/7 monitoring, help desk support, patch management, security monitoring, and regular maintenance. We provide fixed monthly pricing with no hidden fees, and custom quotes based on your specific infrastructure, number of locations, and support requirements.

Managed IT services include 24/7 network monitoring and alerting, help desk support (phone, email, chat), patch management for servers and workstations, antivirus and security monitoring, backup management and testing, remote and on-site support, cloud services management (Microsoft 365, Azure, AWS), vendor management, monthly performance reports, and proactive maintenance. Our service includes both strategic planning with your IT Strategy Advisor and day-to-day operational support from our technical team.

Our IT support response times vary by priority level: Critical issues (system down, major outage) receive immediate response with 1-hour resolution target, High priority (significant business impact) get 2-4 hour response, Medium priority (limited impact) receive 4-8 hour response, and Low priority (minimal impact) get next business day response. For Hamilton, Stoney Creek, Burlington, and Ancaster clients, we provide same-day on-site support for critical issues. All clients receive 24/7 emergency support access.

We provide both on-site and remote IT support. Remote support is available 24/7 for all clients and handles 80% of issues faster than on-site visits. On-site support is provided for hardware installations, physical infrastructure work, complex troubleshooting, and situations requiring hands-on access. Hamilton-area clients (Hamilton, Burlington, Stoney Creek, Ancaster) receive same-day on-site response for critical issues. We determine the best approach for each situation to minimize downtime and costs.

Break-fix support means you only pay when something breaks—resulting in unpredictable costs, longer downtime, and reactive firefighting. Managed IT services provide proactive monitoring, preventive maintenance, and unlimited support for a fixed monthly fee. You get 24/7 monitoring that catches issues before they cause downtime, regular updates and patches, predictable IT budgets, strategic planning, and faster resolution times because we already know your environment. Most businesses save 30-50% compared to break-fix while experiencing 70% less downtime.

Yes, Evolved360 IT specializes in Microsoft 365 administration and management. We handle user provisioning and deactivation, security configuration (MFA, conditional access, DLP), Exchange Online management, SharePoint and Teams administration, OneDrive deployment and policies, license optimization, compliance configuration, backup solutions, migration from on-premises or other platforms, and integration with other business systems. We're Microsoft partners with certified engineers managing 100+ Microsoft 365 tenants.

Yes, we provide comprehensive cloud migration services for infrastructure, applications, and data. We support migrations to Microsoft Azure, AWS, Google Cloud, and hybrid cloud environments. Our migration process includes: assessment of current environment and workloads, cloud architecture design and planning, application compatibility testing, data migration with zero data loss, security and compliance configuration, user training, and post-migration optimization. Most migrations complete in 4-12 weeks with minimal business disruption using our phased approach.

We provide comprehensive backup and disaster recovery solutions including: cloud backup for servers, workstations, and Microsoft 365 data, on-premise backup appliances for faster recovery, hybrid backup combining cloud and local, automated daily backups with retention policies, regular restore testing (quarterly), disaster recovery planning and documentation, business continuity planning, and RTO/RPO planning based on your requirements. We ensure your data is protected with encryption, multiple geographic locations, and tested recovery procedures.

IT security is integrated into all our managed IT services through our Evolved360 Security division. We provide: endpoint protection (antivirus, EDR), network security (firewalls, intrusion detection), email security (spam filtering, phishing protection), patch management, security awareness training, compliance consulting (PIPEDA, PHIPA, SOC 2), vulnerability assessments, security incident response, and MFA implementation. For regulated industries, we ensure compliance with Canadian data protection laws and industry-specific requirements like PHIPA for healthcare.

Absolutely. Your dedicated IT Strategy Advisor works with you on technology budgeting and planning as part of our managed IT services. We provide: 12-36 month technology roadmaps, capital expenditure planning for hardware refreshes, operational expense forecasting, ROI analysis for technology investments, vendor cost optimization, license management and optimization, and quarterly budget reviews. We help you plan IT spending strategically—treating technology as an investment, not just a cost center. This planning is included in our managed IT services.