Evolved360 VoIP

VoIP (Voice over IP) costs in Canada typically range from $20-$40 CAD per user per month including unlimited calling within Canada and the US. At Evolved Technology Group, our VoIP solutions start at $25/user/month for basic service with voicemail, call forwarding, and mobile apps. Advanced features (auto-attendant, call queues, call recording, analytics) add $5-$15/user/month. Hardware costs range from $150-$350 per desk phone (optional—softphone apps are free). One-time setup fees range from $500-$5,000 depending on complexity and integration requirements.

VoIP (Voice over Internet Protocol) delivers phone service through your internet connection rather than traditional phone lines. Key differences: VoIP uses your existing internet (no separate phone lines needed), costs 40-60% less than traditional phone systems, works anywhere with internet (home, office, mobile), includes advanced features standard (voicemail-to-email, mobile apps, call analytics), scales easily (add users in minutes), and integrates with business software like CRM. Traditional phone systems require on-premise equipment, expensive phone lines, costly per-feature licensing, and professional installation for changes.

VoIP requires sufficient internet bandwidth and quality for clear calls. Minimum requirements: 100 Kbps upload/download per concurrent call, Quality of Service (QoS) configuration on your network, and low latency (under 150ms). A typical office with 10 phones needs at least 1-2 Mbps dedicated to voice. We conduct a network assessment before implementation to measure bandwidth, latency, jitter, and packet loss. If your internet is insufficient, we recommend upgrades or SD-WAN solutions. Most modern business internet connections (50+ Mbps) handle VoIP easily with proper QoS configuration.

Yes, you can keep your existing phone numbers (number porting). The porting process takes 7-14 business days in Canada and involves: submitting port request with current carrier details, current carrier approving the port (they can't legally refuse), VoIP provider coordinating with current carrier, testing numbers in VoIP system before cutover, and final activation (usually during off-hours). Local, toll-free, and fax numbers can all be ported. We handle the entire porting process and ensure zero downtime during the transition by running parallel temporarily.

VoIP includes multiple failover options to ensure business continuity during internet outages: Mobile apps automatically take calls on cell network, Call forwarding to mobile phones activates automatically, Backup internet connection (LTE/5G failover) keeps phones working, Cloud-based system means calls can route anywhere, and Voicemail continues to capture messages. We configure failover rules during setup based on your business needs. Most clients experience zero disruption during internet outages because calls automatically route to mobile devices. For mission-critical environments, we recommend redundant internet or hybrid solutions.

Yes, VoIP integration with CRM is one of the biggest productivity benefits. Our VoIP solutions integrate with Zoho CRM, Salesforce, HubSpot, Microsoft Dynamics, and most major CRMs. Integration features include: screen pop showing customer record when they call, click-to-call from CRM records, automatic call logging (duration, recording, outcome), call recording linked to customer records, and analytics combining call and CRM data. As part of Evolved360, our teams coordinate VoIP and CRM implementations together—not as separate projects—ensuring seamless integration from day one.

Yes, VoIP is ideal for remote and hybrid work. Remote employees can: use desktop/mobile apps on any device (same features as office phones), take calls on office number anywhere with internet, transfer calls, access voicemail, join conference calls, and see colleague availability—all from home. Setup takes minutes (download app, login, start calling). Call quality over home internet is typically excellent with modern broadband. For employees with poor home internet, we provide LTE/5G backup devices. VoIP was essential during COVID and remains the best solution for hybrid work environments.

Standard VoIP features include: unlimited calling (Canada & US), voicemail with email/text notifications, call forwarding and find-me/follow-me, mobile and desktop apps, call transfer and hold, caller ID, call waiting, three-way calling, and online portal for self-service. Advanced features (typically included or add-on): auto-attendant (virtual receptionist), call queues and ring groups, call recording, call analytics and reporting, video conferencing, SMS/text messaging, fax-to-email, CRM integration, and presence (see who's available). We customize feature packages based on your business needs.

VoIP implementation timelines vary by company size and complexity: Small offices (1-10 users, basic features) take 1-2 weeks including number porting, Medium offices (10-50 users, integrations, multiple locations) take 2-4 weeks, Large implementations (50+ users, complex call flows, extensive integrations) take 4-8 weeks. The implementation process includes: network assessment and optimization, system configuration, number porting, phone provisioning, integration setup, user training, and testing. We can activate new numbers immediately—number porting is the longest wait (7-14 days for carrier coordination).

Yes, we provide comprehensive VoIP support and management including: 24/7 monitoring of call quality and system health, help desk for user issues, adds/moves/changes (new users, phone programming), call flow and auto-attendant updates, integration maintenance, troubleshooting and optimization, monthly usage and quality reports, and vendor management (carrier coordination). Support is available through monthly retainers starting at $200/month or bundled with managed IT services. Most issues are resolved remotely within hours. For Hamilton-area clients, on-site support is available for hardware issues.